2005 - 07-25-05 Regular Meeting - Laserfiche WebLink

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~o FACE 5140 Tax Collections Policy • Walk in Customers All accounts are to be inspected for any delinquent taxes. It is the responsibility of the Collections staff to do their utmost to collect all taxes, however, if the customer request to pay a certain bill, then the payment will be accepted for the requested bill. If other delinquent bills exist, the customer may complete a payment agreement stating they have thirty (30) days to pay the delinquent bill(s) in full or collection methods will begin. The division manager must approve the agreement and a copy will be provided to the customer. For RMV bills, all taxes must be paid before issuance of a MAV-2. • Mail in Payments Payments will be posted to the oldest bill first. If other taxes are owed a receipt and statement will be sent to the customer to notify them of outstanding balances, explain how the payment was applied, and notify them that collection methods will begin in thirty (30) days. The division manager will retain a copy of the correspondence. If the customer requests a specific bill to be paid, the payment will be applied to that bill. • All collection methods are to begin when the tax bill becomes delinquent. Collection methods proceed in this order: Bank attachment, garnishment of wages, attachment of tax refunds, attachment of property, foreclosure and any other means provided by N.C. General Statutes. • For RMV bills, payment for any blocked vehicle registration must be made in cash, cashiers check, money order or credit card. • Partial payments are accepted at any time, however when the bill becomes delinquent forced collections will begin. • Written payment plans are not allowed, however a customer may make a payment of any amount at any time. This does not prevent collection procedures. Payment history will be taken into consideration prior to forced collection and if the bills are paid in full prior to June, forced collections may not be necessary. • Once an attachment has been issued, partial payments by the customer will not be accepted and the bill must be paid in full. • All delinquent real property taxes must be paid in full before the issuance of a bail bond certification. • Return checks fees will be the largest penalty allowed by N.C. General Statutes. The minimum charge will be twenty-five dollars ($25.00). The customer will be notified in writing of the balance due allowed thirty (30) days to remit payment for taxes and the returned check charge before a subpoena is issued. 0