Agenda Package 4-1-13 - Reg. Meeting

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C. Provision of Written Translations The agency must provide written materials in languages other than English where a substantial number or percentage of the population eligible to be served or likely to be directly affected by the program needs services or information in a language other than English to communicate effectively. 2. Translation of Vital Documents a. The agency will ensure that vital documents for locally designed programs are translated at minimum into Spanish. b. When interested State/Federal Agencies' forms and other written material contain spaces in which the local entity is to insert information, this inserted information will also be in the individual's primary language. When such forms are completed by applicants /recipients in their primary language, the information must be accepted. C. If, as a result of the local language assessment, it appears there are a substantial number of potential applicants or recipients of the agency (defined as 5% or 1,000 people whichever is less) who are LEP and speak a language other than Spanish, the agency will translate and provide vital documents in the appropriate language. d. The agency will keep a record of all vital documents translated, and will submit this information to the interested State/Federal Agencies at their request. 3. If the primary language of an LEP applicant or recipient is a language other than Spanish and the language does not meet the threshold for translation as defined in the preceding paragraph, the LEP individual will be informed in their own language of the right to oral translation of written notices. The notification will include, in the primary language of the applicant/recipient, the following language: IMPORTANT: IF YOU NEED HELP IN READING THIS, ASK THE AGENCY FOR AN INTERPRETER TO HELP. AN INTERPRETER IS AVAILABLE FREE OF CHARGE. Lee County, NC 7 Language Access Plan