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3. Determining the Language Needs of Each Applicant/Recipient <br />The agency will determine the language needs of each applicant/recipient. <br />Such assessment will include, but not be limited to the following: <br />a. At the first point of contact, each applicant/recipient will be <br />assessed to determine the individual's primary language. <br />Check all methods that will be used: <br />® multi - language identification cards, a poster -size language <br />list, or the use of "I speak" peel -off language identification <br />cards for indicating preferred languages <br />❑ English proficiency assessment tools, provided they can be <br />administered in a manner that is sensitive to and respectful <br />of individual dignity and privacy <br />❑ Other ( describe): <br />b. If the LEP person does not speak or read any of these languages, <br />the agency will use a telephone interpreting service to identify the <br />client's primary language. <br />C. Staff will not solely rely on their own assessment of the applicant <br />or recipient's English proficiency in determining the need for an <br />interpreter. If an individual requests an interpreter, an interpreter <br />will be provided free of charge. A declaration of the client will be <br />used to establish the client's primary language. <br />d. When staff place or receive a telephone call and cannot determine <br />what language the other person on the line is speaking, a telephone <br />interpreting service will be utilized in making the determination. <br />e. If any applicant/recipient is assessed as LEP, they will be informed <br />of free language interpretative services. When there is a direct <br />(face -to -face) contact with a person assessed as LEP and whose <br />primary language is one of the ones identified in Section IV.C. <br />below, a written notice of the availability of free language <br />interpretative services will be provided. <br />Lee County, NC ' 4 <br />Language Access Plan <br />