Agenda Package 3-18-13 - Reg. Meeting

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77 t/ lI • Customer understands no configuration outside of the requirements for the product being installed will be performed. • Customer will ensure accuracy of data /information supplied to LCI. • Customer understands that LCI relies on immediate clarification and resolution regarding the integrity of data /information supplied to LCI. • Customer will manage the demands of other business endeavors at the implementation site(s). • Customer will provide a list of key resources for areas affected by the project to the LCI Conversion Manager prior to the project kickoff, including: Name, Title, Responsibility, Phone, and E -mail wherever possible. • Customer will provide any and all training not listed in this SOW to the end users. Customer may request that LCI assist with the completion of any of the above - mentioned customer responsibilities; however, the Support Services hours necessary to complete such tasks have not been accounted for within this SOW. Customer Technical Responsibilities Customer is responsible for ensuring workstations are functioning and appropriate internet speed, anti- virus protection and firewall requirements are met per Customer policy Other Customer Responsibilities The successful completion of the Services depends on the full cooperation and participation of Customer. LCI's performance, and all timelines and fees are dependent upon the availability, completeness and accuracy of necessary information and data; the availability of key personnel, and upon Customer's timely and effective performance of its responsibilities hereunder. Delays, inaccuracies or omission in the performance of these responsibilities may result in additional charges and /or delay of the completion of the Project, and may incur additional charges pursuant to the change order provisions hereof. Customer shall be responsible for and agrees to: • Provide LCI with access to, and agree that LCI may rely upon the accuracy, timeliness and completion of, all necessary internal Customer data, including but not limited to reports, current analysis documents and other information Customer supplies as needed to define technical requirements (if applicable). • At no charge to LCI, provide LCI with such access to its facilities, networks, software and systems as may be reasonably necessary for LCI to perform the Services. Where LCI requires on -line or remote access to Customer's systems in order to provide the Services, Customer shall provide appropriate communication with LCI. Customer agrees that if access to Customer's systems requires a separate agreement, such agreement is subject to the limits of liability of this SOW. • Assign a dedicated internal project manager with full decision making authority, and to coordinate and make reasonably available its technical personnel, managers and other employees necessary to facilitate LCI's performance of the Services. • Fully cooperate and ensure that all "responsibilities ", "requirements" or "assumptions" set forth in the SOW have been satisfied. • Define its own business objectives and requirements relevant to the Services. • Timely meet any deadlines for actions or decisions, including the review and acceptance of all deliverables. 11