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V l <br />Checkpoint: Customer approval of training activities. <br />User Acceptance Testing <br />The primary purpose of User Acceptance Testing (UAT) is for Customer to test the solution from a <br />functional standpoint in order to verify that all the features documented are working as specified in the <br />Project Scope. User Acceptance Testing is the primary responsibility of the Customer. To achieve this, <br />the Customer will test the solution in a real -life environment either in or parallel to the current <br />production environment for a period of up to five (5) business days. Customer is responsible for <br />creating the UAT plan, and notifying LCI of the dates chosen for the UAT. LCI will provide up to eight (8) <br />hours of support to the Customer during the UAT period. UAT support for any new functionality or <br />desired enhancements outside of the Project Scope will be handled with the established change control <br />procedure (as described on page 13 of this SOW) <br />Testing should include: <br />• Testing of all configurations in a real -life setting. <br />All issues should first be reported to the Customer point of contact for analysis or escalation to the LCI <br />ConversionManager . LCI will respond to all requests either onsite or offsite, as appropriate, to resolve <br />any issues. After the period of five (5) business days (the UAT period) LCI will request signoff of the <br />project. <br />LCI will assist UAT as follows: <br />• Support the administrator through the UAT process. <br />• Participate in test review meetings. <br />• Evaluate incidents and assist in resolving any issues. <br />• Reconfigure and test any required system changes. <br />• Coordinate release of configuration changes into the test environment with the UAT team <br />leader. <br />• Communicate any special user requests, system change requests, and scope change requests to <br />the LCI Conversion Manager. <br />Deliverable: A working system, per the SOW and any subsequent Change Orders. <br />Checkpoint: Customer signoff on completion of User Acceptance Testing. <br />Support <br />LCI will provide remote support for the solution during the first thirty (30) days following <br />implementation. This support will include the following: <br />• Assist Customer's project staff with questions from users, operators, and administrators. <br />• Assist Customer's project staff with operational issue determination and problem resolution. <br />8 <br />