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Consolidated Agreement FY23 Page 6 of 28 <br /> e. Quality and Performance Improvement; and <br /> f. General Administrative Consultation, including consultation and technical assistance in <br /> budgeting, fiscal, administrative and management support topic areas. <br /> 5. DCFW and DPH shall provide technical assistance and consultant services, as required, for specific <br /> health program areas, including providing guidance and consultation about specific patient clinical <br /> issues, when requested. Contact the specific, division, section chief, or branch head. <br /> 6. DPH shall provide course coordination, consultation, and technical assistance on nursing practice <br /> and standards, policies and procedures that cross programs via LCS: Local Technical Assistance and <br /> Training Branch (LTATB). Contact the Chief Public Health Nurse/Branch Head, LTATB. <br /> 7. DPH shall provide support and consultation to the public health workforce in LHD, through the <br /> provision of regional public health consultants who offer technical assistance and training on <br /> professional development; program planning, program evaluation and quality assurance and data <br /> collection. Contact the Chief Public Health Nurse/Branch Head, LTATB. <br /> B. Performance <br /> 1. DCFW and DPH shall act as liaisons between the public health system and the Division of Health <br /> Benefits (the State's Medicaid agency) on issues related to Medicaid reimbursed services provided <br /> by the State and LHD. DCFW and DPH shall cooperate with the Division of Health Benefits to <br /> provide technical assistance, guidance, and consultation to local health programs to ensure <br /> compliance with Medicaid policies and procedures. <br /> 2. For services of the State Laboratory of Public Health (SLPH), DPH shall: <br /> a. Provide free or at-cost mailers that meet the US Postal Service/DOT UN3373 Biologic substance <br /> shipping and packaging regulations for samples submitted to the SLPH only, when ordered via <br /> the SLPH's web-based mailroom ordering system; <br /> b. Ensure qualified personnel to process, analyze, and report test results; <br /> c. Ensure that SLPH maintains Clinical Laboratory Improvement Amendments of 1988 (CLIA) <br /> certification; <br /> d. Submit invoices to LHD via electronic means; <br /> e. Collect interest (per N.C.G.S. § 147-86.23 Interest and penalties) and a 10% late fee as <br /> appropriate; and <br /> f. Provide a qualified Laboratory Director and a Technical Consultant for LHD's laboratories <br /> participating in the North Carolina SLPH CLIA Contract Program. Services provided by the <br /> oversight of this personnel include training and continuing education, CLIA inspection <br /> assistance, proficiency testing and enrollment, competency assessment, and models for <br /> laboratory forms, procedures, and policies. <br /> 3. DCFW and DPH will provide support and technical assistance for LHD to comply with all <br /> applicable laws, regulations, and standards relating to the activities covered in this Consolidated <br /> Agreement. <br /> 4. DCFW and DPH shall conduct reviews, audits, and program monitoring to determine compliance <br /> with the terms of this Consolidated Agreement and its associated Agreement Addenda. <br />