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4.0 MAINTENANCE <br /> 4.1 US Customers. Esri will provide Maintenance for Software and Online Services in accordance with the Esri <br /> Maintenance and Support Program and this Agreement if Customer is in the United States. <br /> 4.2 Customers outside the United States. Customer may obtain maintenance services from their local Esri <br /> distributor under the distributor's own standard support policy. <br /> E204S—02/19/2020 Page 7 of 17 09/09/2020/PSK <br /> 00286821.0 <br />