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Advantage Solution Support The following table provides a summary of the maintenance services and support available during warranty and following warranty expiration. Initial warranty period is 1 year from the date of installation. Support Features Warranty Included in WarrantyAvailable Post Warranty for purchase Software Support 9X5" Unlimited Telephone Technical Support J J 2 Hour Telephone Response Time J J Remote Dial -In Analysis J J Software Standard Releases J J Software Supplemental Releases J J Automatic Call Escalation J J Software Customer Alert Bulletins J J Hardware Support — On-site 9X5' Included in Warranty Available for purchase On -Site Response 24 -hours J On -Site Corrective Maintenance J J On -Site Parts Replacement J J Preventive Maintenance J J Escalation Support J J Hardware Service Reporting J J Hardware Customer Alert Bulletins J J Parts Support Included Available for purchase Advanced Exchange Parts Replacement J J Telephone Technical Support for Parts Replacement J J Parts Customer Alert Bulletins J J Software Uplifts Hours of Coverage Available up to 24 Hours Per Day. 7 Days/Week Optional Optional 1 Hour Telephone Response Optional Optional Hardware Uplifts Hours of Coverage Available up to 24 Hours Per Day, 7 DaysNVeek Optional Optional Up to 4 Hours On-site Response Optional Optional . Wal ,.,v, U111V Reference: IDNC-LO21819-04 Pape 5 of 9 Idemia Identity & Security USA LLC • 5515 East La Pelma Avenue, Suite 100, Anaheim, CA 02807 • www.idemia.com