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ATTACHMENT IV— MANDATED PERFORMANCE REQUIREMENTS: <br />Energy Programs <br />Page 7 of 14 <br />Standard Measure <br />County Performance <br />Measure <br />Rationale and Authority <br />1 <br />The County will process <br />The County will process <br />95% of Crisis Intervention <br />95% of Crisis <br />Ensure that eligible individuals in a <br />Program (CIP) applications <br />Intervention Program <br />household without a heating or cooling <br />within one (1) business day <br />(CIP) applications <br />source receive relief as soon as possible. <br />for applicants with no heat <br />within one (1) business <br />or cooling source. <br />day for applicants with <br />42 USC §§ 8621-8630 <br />no heat or cooling <br />10A NCAC 71V <br />source. <br />2 <br />The County will process <br />The County will process <br />Ensure that eligible households who are in <br />95% of Crisis Intervention <br />95% of Crisis <br />danger of losing a heating or cooling <br />Program (CIP) applications <br />Intervention Program <br />source receive financial assistance to <br />within two (2) business <br />(CIP) applications <br />avert the crisis. <br />days of the application date <br />within two (2) business <br />for applicants who have a <br />days of the application <br />42 USC §§ 8621-8630 <br />heat or cooling source. <br />date for applicants who <br />10A NCAC 71V <br />have a heat or cooling <br />source. <br />Page 7 of 14 <br />