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Figure 2 <br />Ij <br />280 <br />240 <br />U1 <br />O 200 <br />160 <br />120 <br />E <br />0 <br />U 80 <br />40 <br />0 <br />m <br />0 <br />0 <br />N <br />m <br />0 <br />0 <br />N <br />m m m <br />0 0 0 <br />0 0 0 <br />N N N <br />m <br />0 <br />0 <br />N <br />Z` <br />r <br />~ - T <br />N <br />` <br />N <br />> <br />> <br />Q <br />m <br />Grand Total: <br />N <br />1,941 <br />m <br />0 <br />~o <br />0 <br />~o <br />0 <br />0 <br />0 <br />0 <br />N <br />0 <br />N <br />0 <br />N <br />0 <br />N <br />T <br />Y <br />0 <br />N <br />Q <br />Mand <br />m <br />d <br />Hou <br />rs <br />0 0 <br />0 0 <br />N N <br />d m <br />E E <br />E E <br />m d <br />o v <br />Z O <br />M January 2006 <br />® February 2006 <br />13 March 2006 <br />Ej Apn12006 <br />a May 2006 <br />® June 2006 <br />® Jury zoos <br />0 August 2006 <br />7a September 2006 <br />t i:' October 2006 <br />November 2006 <br />0 December 2006 <br />282.50 <br />240 <br />® <br />200 <br />0 <br />160 <br />om <br />120 <br />80 <br />40 <br />0 <br />N\01 4e 4e t~e 01 Ke <br />Figure 3 <br />Analysis <br />Every user environment is unique and variables such as multiple offices, network complexity, and user skill sets <br />fiTect what a proper ratio of help desk to user should be. Gartner group lists that in general 85 users per 1 help <br />sk-employee_is-optimal-i n-a-standard-environment-(85/-1)._As-pointed_outin-the-above-graphi c,_Lee_County-is- <br />operating at a level of 160/1 and the coverage is provided by network administrators skilled in higher level <br />services. <br />i <br />Month <br />