Agenda Package - 02-18-08 (Finance)

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Ell Computing Support Technician II Sununary o In March 2005, an IT Assessment was performed on the Lee County IT infrastructure. The findings revealed a major inadequacy in IT staffing. The assessment reported, "It is truly amazing that the entire Lee County network is maintained and updated by such a small staff. Most Counties in North Carolina have less capabilities and a larger MIS (IT] staff for support. The lack of staff creates a need to only deal with critical failures and daily troubleshooting. This attention to mission critical activities inhibits the ability to be more proactive in upgrades and enhancing the overall network structure. Therefore, some restructuring of personnel and possible addition of personnel needs to be investigated further to make the department an efficient responder to County IT requests. With that said, no single department made any comments that MIS was not responding appropriately to their needs, but it is obvious that [4 employees] can not appropriately handle the entire Lee County WAN/LAN and 400+ PC environment. If there were ever a multi-point network failure Lee County could be without services for days. It is worth noting that MIS is also involved in maintaining the County phone system." o Position will benefit all departments. Commissioners have had a proactive approach to enabling employees with technology. However, they have neglected essential support staff. Position request has been denied 3 consecutive years. o No new positions added to IT department though number of computers deployed in County has more than tripled. o Employees must stay productive. Due to the nature of most of today's job duties, a non-functional computer often equates to a non-productive employee. o Data security is increasingly important. Existing Network Administrator should devote the majority of time to keep network and mission critical servers (Tax, Finance, Sheriff, CAD, etc.) functional and free from security vulnerabilities. The realities are that staff is often pulled away from these duties to work on "user" outages. o New position will serve as entry level position in department to handle basic computer needs of staff. Along with the IT technician, all helpdesk duties (pc requests, phone changes, adds/moves/changes, installations, etc.) will be handled. All positions will report to IT Director.