Agenda Package - 02-04-08 - Laserfiche WebLink

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0131 • LEE COUNTY Committed Today for a Better Tomorrow MEMORANDUM TO: John Crumptou, County Manager FROM: Ryan B. Drauchn_ IT Director DATE: September 12, 2007 SUBJECT: IT Support Analyst Justification During the FY2007-2008 Budget planning cycle, the requested position of IT Support Analyst (Requested Salary: 539,872 excl. fi-inges) was removed. This marked the third 40 consecutive year that this request ryas denied. However. the County continually deploys technology related projects often without consideration of IT personnel necessary to support it. As part of my budget planning, 1 included a contingency plan for contracted help desk support in the amount of $28,600. This amount was derived based on past contracted services for this level of employee of $27.50 for 1040 hours (6 months). History has shown that this service is required as there are not enough IT personnel to keep systems running at the level that is expected by our departments and ultimately the citizens of Lee County. The duties of this requested position would be a front line help-desk support position who would respond to the many daily issues that arise in our organization. Currently, this function falls to our network administrators that have to neglect the much larger administration tasks of data management, email, network health, security controls, installations/upgrades, and wide-area network connectivity that have a much larger impact should systems fail. In speaking with the Interim Manager/Finance Director after the budget was adopted, we proposed funding the I'l technician position beginning mid-year utilizing the contracted service funds. 1 have enclosed the supporting information justifying this request. Please let me know if there any items that 1 need to provide clarification on. I commend the Commissioners of advocating technology driven projects and the funding of this position would greatly enhance and protect their investment.