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029 <br />Figure 2 <br />• <br />l J <br />® January 2006 <br />February 2006 <br />March 2006 <br />r,l April 2006 <br />Flay 2006 <br />June 2006 <br />;rj July 2006 <br />August2006 <br />September 2006 <br />October 2006 <br />November 2006 <br />December 2006 <br />0 <br />0 <br />0 <br />0 0 0 <br />0 0 <br />0 o <br />c <br />o <br />0 <br />0 <br />N <br />0 <br />N <br />0 0 0 <br />CV N N <br />0 o <br /> <br />n o <br />C-! N <br />0 <br />N <br />0 <br />(Y <br />0 <br />N <br />m <br />m <br />v T <br />~ a m <br />v _ <br />~ <br />m y <br />i <br />u <br />fl <br /> <br />3 <br />` <br />m Q <br />~ E <br />° <br />E <br />E <br />m <br />n <br />v <br />z <br />G m <br />a <br />v <br />> <br />a <br />u <br />~ <br />Month <br />z <br />o <br />v, <br />Grand Total: <br />2,941 <br />Hours <br />2232.50 <br />I C~ G~ 8~ ~6 O~ CSC <br />"o, 49ti ati ~n° <br />Figure 3 <br />Anal <br />Every user environment is unique and variables such as multiple offices, network complexity, and user skill sets <br />®affect what a proper ratio of help desk to user should be. Gartner group lists that in general 85 users per l help <br />desk employee is optimal in a standard environment (85/1). As pointed out in the above graphic, Lee County is <br />operating at a level of 160/1 and the coverage is provided by network administrators skilled in higher level <br />services. <br />280 <br />V) 240 <br />0 <br />O <br />O 200 <br />YL <br />U <br />}i 160 <br />U <br />120 <br />a <br />E <br />0 <br />U 80 <br />40 <br />240 <br />200 <br />M 160 <br />0 <br />S <br />t~ <br />d 1Z0 <br />60 <br />40 <br />0 <br />