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arm 24 k!1 <br />2. Contact with list of potential businesses by mail: TMA will use internal resources and research <br />methodology to identify business locations within the COUNTY which do not appear on the <br />COUNTY's tax roll. TMA shall generate correspondence to be sent to each business location <br />outlining the statutory responsibility to file a Listing Form and indicating the COUNTY's intent to <br />assess the business for personal property sitused at a particular location. The correspondence shall <br />also include a copy of COUNTY's Listing Form and instructions, a return envelope addressed to <br />TMA's contact center, and contact information for TMA. Such correspondence shall be signed by <br />the Assessor or by his /her authorized designee. <br />3. TMA Contact Center: TMA shall make available to the COUNTY for the purpose of Discovery <br />Services a contact center owned and managed by TIMA and located in Charlotte, N.C. The contact <br />center will house staff responsible for the collection and processing of mail, email, fax materials, and <br />phone calls with taxpayers. Through the contact center, TMA will manage the printing and mailing <br />of all materials which go to identified accounts. <br />4. Canvass Methods: TMA shall use throughout the program all methods available and pertinent to a <br />thorough review of business locations in the county. These methods may include phone calls to <br />business locations, site visits and /or physical canvassing, or continued use of internet, mapping, or <br />other resources to which TMA maintains access. <br />5. Application of values from internal CAVS process: TMA may use its Cost Analysis Valuation <br />System ( "CAVS ") to determine an estimated taxable business personal property value associated <br />with a particular business entity type. CAVS may be applied to any business entity determined to be <br />actively operating in the jurisdiction but which failed to respond to requests for information by <br />TMA and /or COUNTY personnel. CAVS values shall be considered an estimate of value based on <br />best information, and shall be provided to the COUNTY as a guide and recommendation. All final <br />values shall be the responsibility of the Assessor and /or designated COUNTY staff. <br />a. CAVS Training: TMA shall give access to and train designated COUNTY personnel how <br />to use CAVS to determine an estimated value for business entities. An estimated value is <br />based on average conditions and property density or capital investment based on like kind <br />business entities. CAVS shall in no way be construed as an appraisal tool. CAVS is a <br />proprietary, in -house application which shall be maintained by TMA. COUNTY may, upon <br />termination of this Agreement, utilize the CAVS on a subscription basis pursuant to the <br />terms of a separately negotiated written agreement. <br />6. Final Product: TMA will deliver to the COUNTY one file per Discovered Business which <br />contains information related to the business location discovered through these services. This <br />information will include the name, location, contact history, and other information to allow the <br />Assessor to make an assessment of the business and location. Each file per Discovered Business is <br />referred to herein as "Final Product." <br />a. Estimated Accounts: The Final Product for "Estimated Accounts" will contain the <br />information described in the above Section 6 and also an estimate of the Cumulative <br />Account Value, as defined in Section 2.A, based on CAVS modeling and best knowledge of <br />TtVIA staff. Estimates are not appraisals, limited appraisals, or audits, but instead are models <br />based on like kind businesses of similar type and practice as they are built in the CAVS <br />system. Documentation from CAVS describing the derivation of value will be included in <br />each Final Product for Estimated Accounts. These values are provided as a professional <br />service and estimate of Cumtdafive Account Value in TVIA's opinion, and should be altered <br />by the Assessor and COUNTY staff as appropriate. <br />