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Bad Debt Write -Off Policy <br />61 '3 <br />1- At the time services are received, the Billing Unit will inform the patient of the cost of the <br />• service for that visit and of the amount of their account. <br />2. Payment is due and expected at the time services are rendered. <br />3. When the client is unable to pay in full at the time services are rendered, a receipt will be issued <br />for partial payment and the patient will sign a payment agreement and placed in the medical <br />record. <br />4. When a client requests no mail, discussion of payment of outstanding debts shall occur at the <br />time service is rendered. <br />5. If a client is able to receive mail a bill will be sent within 30 days from date of service. <br />6. A bill will be sent monthly from the date of service reminding the client of their account <br />balance until the bill is paid in full. <br />7. The account will be considered uncollectible when there has been no activity on the account for <br />more than 12 months. <br />8. An itemized list of uncollectible outstanding client balances will be prepared at the end of the <br />Fiscal year by the billing staff for the Health Director's review. Those approved by the Health <br />Director and the Board of Health will be written off. <br />9. The client should never be informed that a debt has been written off. <br />10. A client that returns to clinic after a bad debt has been determined uncollectible shall have the <br />bad debt write off reactivated and the billing process resumes. <br />11. Bills will not be sent to clients requesting confidential services. <br />• <br />0 <br />a <br />