2004 - 08-23-04 Regular Meeting - Laserfiche WebLink

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5 pay CANO $.25 per Completed Call, $.15 per Non-Completed Call (Busy, No Answer, Operator Intercept) used to deliver the Client's requested telephone communications. Interactive calls, including those associated with special programming, will be billed using Telephone Line Calling Time (TLCT) fees that is, $55/hour/line. CANO agrees to invoice the Client for all usage within 10 days of the calling session and the Client agrees to compensate CANO within 30 days of the invoice date for all usage. In the event that the Client fails to compensate CANO for the invoiced usage within 30 days of billing, CANO shall be under no obligation to provide the Client with additional services. 12. Basic contract calling options may include one of the following yes/no questions if pre- established: the Repeat Option, Time to Respond Option, or the Understand/Do Not Understand Option. • The Repeat Option allows the person receiving the call to hear the message again by remaining on the phone. The message will automatically repeat. • Time to Respond Option will query the message recipient to press the touchtone keypad to identify if they can respond to an emergency and, if yes, how long it will take to respond. • The Understand/Do Not Understand Option queries the caller to press the touchtone keypad to identify if they understood, or did not understand the message provided. 13. CANO shall not be responsible for any acts or omissions of the Client or its administrative offices, their employees, agents, contractors, officers or directors resulting in the failure of CANO to perform under this Agreement or by reason of strikes, Acts of God, breakdown of telephone lines and service, power shortages or blackouts, or other causes beyond the reasonable control of CAN& The Client and Community Alert Network, Inc. agree that CANO, its employees, directors, officers, agents, and subcontractors, are not liable or responsible to the Client or any third party for any errors or omissions in the information, or for any damages in a civil action for injuries, death of person or property damage incurred by any person or entity as a result of any act or omission of CANO or of any of its employees, directors, officers, agents or subcontractors, except when such act or omission is willful, wanton, reckless, or intentional. As required by this Agreement, CAN O will send notifications via facsimile and/or e-mail, but CAN O cannot confirm or guarantee delivery and security of such communication.