2004 - 08-23-04 Regular Meeting - Laserfiche WebLink

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1 0 G;O, A P_ 0 i.in~ a 5. The Parties shall coordinate efforts to train those personnel who are authorized to access CANO via web-based training or at a site provided by the Client. The first training session shall be included at no charge. Further training at CANO Headquarters, or using a web-based training application, pre-arranged at least two (2) weeks in advance, will be free of charge, except that all Client personnel travel expenses, meals, and lodging will be paid for by the Client. If the Client requests additional training after their annual visit, there will be a charge to be determined at the time of request. 6. CANO shall assist the Client with a public awareness presentation and media event, in conjunction with the training session. If applicable, the media event shall include a specific announcement to the community that unlisted telephone numbers are not part of the CANO database, and ask that such telephone customers request to be added to the CANO database. 7. Upon receiving a request from authorized personnel in a manner agreed upon by the parties, the services of CANO shall be activated and calls initiated as instructed. CANO shall record the amount of total attempted calls made that were used on behalf of the Client per each requested activation. 8. CANO shall thereafter send via E-Mail and/or FAX a report of the telephone calls made including the number of messages delivered, etc. CANO will transmit the report immediately upon completion of the calling session to an E-Mail address and/or FAX machine and number furnished by the Client. 9. CANO agrees to provide trained personnel to activate the Client requested services on a twenty-four (24) hour per day basis, seven days per week. 10. CANO's services are provided on a priority basis. Actual incidents shall always take precedence over drills, tests, and/or exercises. If a drill, test, or exercise is discontinued to accommodate an actual incident, the client conducting the drill, test, or exercise will be informed. One hundred percent of CANO's capacity shall be available to the first client that calls. In the event there are concurrent incidents, CANO shall divide its services. Clients will be allocated lines (1/2, 1/3, 1/4, etc.) based on the number of concurrent incidents. 11. CANO agrees to provide the Client with calling capabilities for the term of this Agreement. 5,000 free call attempts are provided for each contract year. If the Client requests to pre-pay for additional call attempts, they may add $ 1,000.00 to the contract per each block of 5,000 pre-paid call attempts each year. The calls must be used within the contract year and may not be rolled over from year to year. In addition, the calls must be standard non-interactive calls. For calls exceeding the free call attempts, or additional pre-purchased calls, the Client agrees to