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Boox 23 mi 66 8 <br />3. The agency will ensure that applicable grantees, contractors, cooperative <br />agreement recipients and other entities receiving state or federal dollars <br />are trained in the requirements of this policy. <br />Describe how this provision will be met: All community development <br />staff will be trained annually on this written policy of strategies for <br />Limited English Proficiency. Language assistance policies and <br />procedures, as well as cultural awareness information, will also be <br />included in new employee orientation. Participating contractors and <br />cooperative agreement recipients will receive information on the LEP <br />policy when translation services are needed. <br />The agency will collect and maintain the following information about <br />training provided to staff: the date(s) of such training, the content of such <br />training, the number and types of credit hours awarded; and the names and <br />identifying information of each attendee at the training. The agency will <br />ensure that grantees, contractors, cooperative agreement recipients and <br />other applicable funded entities collect and maintain such information as <br />well. <br />V. Compliance Procedures, Reporting and Monitoring <br />A. Reporting <br />The agency will complete an annual compliance report and send this report to <br />DCA. (Format will be supplied by DCA) <br />B. Monitoring <br />The agency will complete a self-monitoring report on a quarterly basis, <br />using a standardized reporting system providing by the DCA. These <br />reports will be maintained and stored by the Title VI compliance officer <br />and will be provided to the DCA upon request. <br />2. The agency will cooperate, when requested; with special review by the <br />DCA. <br />VI. Applicant/Recipient Complaints of Discriminatory Treatment <br />A. Complaints <br />The agency will provide assistance to 1-13P individuals who do not speak <br />or write in English if they indicate that they would like to file a complaint. <br />A complaint will be filed in writing, contain the name and address of the <br />person filing it or his/her designee and briefly describe the alleged <br />