Agenda - 5-2-16 Reg. Meeting - Laserfiche WebLink

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A message from the CEO We are pleased to share with you this 2015 annual report to celebrate three successful years as a Managed Care Organization (MCO), operating under the 1915 (b)/(c) Medicaid Waiver, along with our continued role as a Local Management Entity (LME). As an LME/MCO, Sandhills Center manages the delivery of behavioral health services paid for by Medicaid, and we continue to manage service delivery paid for with state and local dollars. We serve the counties of Anson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph and Richmond. This has been a year of substantial growth in many areas of our work, such as: Y Reinvesting savings back into our local communities by way of rate increases for providers delivering specific types of services. Increasing the number of Medicaid members receiving services by more than 8.9 percent compared to last year. Expanding B-3 service utilization to just over 500 monthly, well above last year's monthly average of 170. Increasing by 13 percent the number of members on the Registry of Unmet Needs who received an alternative service while waiting for an Innovations Waiver opportunity. Contributing to the professional development of our provider network through implementation of a robust Provider Training Plan. b Continuing to expand Crisis Intervention Team (CIT) training to law enforcement throughout our catchment area. Targeted marketing of our Call Center to provide access to behavioral health care 24 hours a day, seven days a week, 365 days a year for people in crisis. This includes Call Center services to our Spanish-speaking community. Creating a Business Intelligence unit to collect and analyze data to improve consumer outcomes. We are committed to improving the lives of people who face challenges with mental health, substance use and intellectual/developmental disabilities. We do this in partnership with individuals and family members who serve on our Consumer & Family Advisory Committee (CFAC), and we thank them for their guidance. We also are grateful for our visionary Board of Directors whose leadership is unparalleled. We thank our community stakeholders and providers for working in tandem with us, as well as the leadership from both the state and county levels. Without these partnerships, our ability to reach those in need would be far less successful. It is important to note the many contributions of the talented and dedicated Sandhills Center staff. They embody our values and principles as an organization, and work every day to fulfill the Sandhills Center mission. Thank you for the critical role you play in helping Sandhills Center to help others. I look forward to continuing our work together to improve the lives of people in our communities. 031 Victoria Whitt, Chief Executive Officer Sandhills Center