Agenda - 5-2-16 Reg. Meeting - Laserfiche WebLink

Home Browse Search

024 SANDHILLS CENTER MARKS THIRD ANNIVERSARY December 2015 marked the three-year anniversary of Sandhills Center as a managed- care organization (MCO) serving individuals and families in the counties of Anson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph and Richmond. Sandhills Center continues to focus on increasing access to high-quality services from the best providers available, and on being responsible stewards of the resources entrusted to us. These goals will be the keys to our contin- ued success. Through the use of targeted training, technical assistance and community education, Sandhills Center is elevating the quality of services that are offered in our communities. We are helping to ensure that enrollees are served by a well- trained, experienced provider staff that is up to date on the most advanced clinical practices. During the last fiscal year (from July 1, 2014, through June 30, 2015), Sandhills Center held 67 provider and staff training events that were attended by more than 1,800 people. Between July and November 2015, we delivered 19 training sessions on topics ranging from ICD -10 and Crisis Prevention & Intervention Planning to Clinical Service Documentation. This success will continue. So, what does this mean for Sandhills Center enrollees and the community as a whole? We see it as a domino effect -- when providers and staff are appropriately trained, they build skills and motivation. The two combined translate to 4 increased competency in service delivery. Improved service delivery means that enrollees have a far greater chance of thriving, thus open- ing the door to a better quality of life. When their lives improve, so does the greater community. Sandhills Center is thankful for this opportunity to celebrate three years as your MCO. We will continue efforts to manage a quality provider network that is responsive to the needs of individuals and families.