Agenda - 1-4-16 Reg. Meeting - Laserfiche WebLink

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Community Services Block Grant Program 095 Fiscal Year 2016-17 Application for Funding Monitoring, Assessment and Evaluation Plan Describe the role and responsibilities of the following in the assessment and evaluation of agency programs. Board of Directors: The Board will meet bi-monthly to: * Receive administration's assessment of project operation and process. * On its own they will review the monthly computer generated printouts showing progress made toward the timely fulfillment of Performance Measures. * Receive the advice and recommendations of the Board Planning and Evaluation Committee with respect to the disposition of the Project Policy Advisory Councils suggestions for program refinement, as well as with respect to their own suggestions. * Participate in public relation activities designed to highlight the agency's accomplishments. Low -Income Community: * The CSBG STARS Program will have Policy Advisory Council in all three counties according to the following design: * Five low-income participants either participants or persons in the community that can represent low-income people because of their involvement with them and their understanding of their problems. Six representatives selected from the following agencies: Department of Social Services. * NC Cooperative Extension Program, Community College, Faith -based, Public Library, Senior Services, Housing Authority, Division of Employment Services and Job Link. * The Successfully Transitioning to Achieve Real Self -Sufficiency (STARS) Policy Advisory Council's in each county will meet at least once per quarter in conjunction with the agency's preparation of OEO Form 240 Report to review program performance to date and to suggest adjustments in the program geared at achieving more effective services. They also share pertinent information from their agency and/or area that could be beneficial to the STARS participants as well as the program. * Representatives from the low-income community complete Community Need Assessment Questionnaires and distribute them to residents in their own communities or in their workplace. * Representatives from the low-income serve as a PAC representative to the Board of Directors. Program Participants: * STARS participants complete need/interest surveys. * Work with their counselors to achieve self-sufficiency by following through on short and long-range plans. * Participants and family members when relevant attend workshops that can benefit them. * STARS Counselors advise participants to approach their individual circumstances from a proactive standpoint rather a reactive stance. * Identify and develop strategies to achieve realistic goals designed to help lift themselves and the family out of poverty. Others: * Staff will assess the needs of low-income person during the initial intake, home visits and any ensuing office visits/contacts. Participants take the Holland Self -Esteem Test during enrollment and again at the end of the year during their exit conference. Monitoring, Assessment and Evaluation Plan (Continued) * Staff evaluates the program by charting the participants' progress in reaching their goals, participation in group learning sessions, job retention abilities, changes in income and if they have risen above the poverty level. * Staff attends and provides information to PAC members. Staff advocate for the participant while working with them to help foster the skills necessary for the participants to become advocates for themselves. * Representatives from other human service agencies serve on the Board, The Policy Advisory Councils in each county and network with the agency to foster a seamless delivery of services. * Members from the faith -based community work with the agency to assist in resolving crisis situations. They rely on the staffs relationship with community partners and their ability to both assess and authenticate the situation. * The program's intake system is used to either substantiate and/or negate information received by the applicant and to reduce the possibility of services being duplicated. Representatives from this group also serve on Policy Advisory Councils Describe the systematic approach for collecting, analyzing and reporting customer satisfaction data to the Board of Directors. * The Board of Director monitors administrative policies and procedures through a review of financial records and reports, affirmative action goals, personnel action, etc. The Executive Director takes action as necessary to ensure that agency policies and procedures are not violated and recommend needed policy changes to the Board of Directors for approval. * The Board examine, analyze, evaluate and discuses policies in effect during the program year. The Board reviews the annual audit