2009 - 10-05-09 Regular Meeting - Laserfiche WebLink

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0 0 BOOK ,C,3 P1Gt 100 considerations. Immediate family is described as wife, husband, and mother; father, brother, sister, son, daughter, mother-in-law, father-in-law, daughter-in- law, son-in-law, grandmother, grandfather, grandson, granddaughter, stepmother, or stepfather. This section shall also apply to applicants, participants, governing boards for contractors, Contractor staff, and subcontractor staff involved in WIA activities. 26. Complaints and Hearings (a) The Contractor shall have a complaint and hearing procedure for complaints and grievances by its employees, participants and other persons. The procedure may involve investigations by the Contractor and shall result in an impartial hearing within 30 days and a written decision in 60 days after receipt of the formal complaint. (b) The College shall have a complaint and hearing procedure for complaints and grievances as described in paragraph 23(a). The procedures shall be conducted under and governed by the North Carolina Administrative Code. As to complaints and appeals governed by this paragraph, the College shall have authority to investigate and make findings, determinations and orders, including orders imposing corrective conditions and ordering sanctions, after the opportunity for a hearing. Where permitted under this contract or by law, sanctions and conditions may be imposed prior to an oral hearing in an emergency situation. Decisions of the College may be appealed to the State. (c) The College may, on its own complaint, initiate an investigation and conduct a hearing on any activity under this contract. (d) The complaint and hearing procedure hereunder will comply with the Act, the regulations thereunder, and with state law. (e) The Contractor shall designate a hearing officer and provide each participant with a copy of the Contractor's complaint and hearing procedure including the names and addresses of the Contractor's hearing officer, and the hearing officer of the College. 27. Protests, Disputes, and Claims Except as otherwise provided in this contract, any protest, dispute or claim, concerning a question of fact arising under this contract which is not disposed of by agreement shall be resolved by the College, which shall issue a written determination and mail or otherwise furnish a copy to the Contractor. The decision of the College shall be final and conclusive unless, within 30 days from the date of receipt of such copy, the Contractor mails or otherwise furnishes to the College a written appeal. The decision of the College shall be final and Page 10 of 16