Agenda Package - 05-04-09 - Laserfiche WebLink

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G 0 8 0 LEE COUNTY e. .e Committed Today for a Better Tomorrow April 20, 2009 Memorandum To: Board of County Commissioners Lee County From: BI ja offs Subject: Filling Position We have a resignation from one of two front desk positions. With this resignation it will be vital that we fill the position with a bilingual individual as soon as possible. The duties of these front desk positions are reception and phone operator. The two positions require an extremely high degree of public contact, greeting all people who come into the agency, determining their needs, logging them in, assigning them to which worker or workers they should see and notifying the worker. In addition these two positions handle all the phone calls that come through the switchboard and handle, scan and record all information left at the front desk for staf'. This position must provide general information about our agency programs and community resources. Therefore, the employee must also be knowledgeable of community resources in order to refer the clients to other available programs through other city/county programs. This is a key position in the agency. The receptionist, setting the entire mood for dealing with the client, can determine a client's whole perspective of the agency. Register logs are kept on all incoming clients and policy requires that every individual be read their rights as applicants. This person greets and logs in all clients coming into Social Services to conduct any type of business. Attached you will find some statistical information during the last few months to give you an ides of the traffic that these positions handled each day. We respectfully request your consideration in the matter of filling this vacancy in our organization. If you require additional information, please advise. cc: File DEPARTMENTOF SOCIAL SERVICES • 530 Carthage Street • P.O. Box 1066 • Sanford, NC 27331-1066 Tel 919-715-4690• Fax 919-715-4634