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BK 00026 PG <br />Table of Contents <br />Introduction..................................................................................................................... ..............................4 <br />ProjectObjective ............................................................................................................. ..............................4 <br />ProjectScope ................................................................................................................... ..............................4 <br />Services included in the project scope ........................................................................ ..............................4 <br />Services excluded from the project scope .................................................................. ..............................6 <br />Customer file types included in the project scope ...................................................... ..............................6 <br />ServicesDetail /Project Scope .......................................................................................... ..............................6 <br />Trainingand Documentation .................................................................................. ..............................6 <br />SupportServices .......................................................................................................... ..............................7 <br />CustomerRoles and Responsibilities .............................................................................. ..............................8 <br />CustomerRoles ........................................................................................................... ..............................8 <br />Customer General Responsibilities ............................................................................. ..............................8 <br />Customer Technical Responsibilities ........................................................................... ..............................9 <br />OtherCustomer Responsibilities ................................................................................. ..............................9 <br />CompletionCriteria ........................................................................................................ .............................10 <br />ChangeControl ............................................................................................................... .............................11 <br />ProjectAssumptions ....................................................................................................... .............................11 <br />DataExport ..................................................................................................................... .............................11 <br />ProfessionalServices Fees .............................................................................................. .............................12 <br />PaymentSchedule ...................................................................................................... .............................12 <br />BudgetNotes .............................................................................................................. .............................12 <br />Terms& Conditions: .................................................................................................................................... 13 <br />3 <br />